100 Best Excuses for Offending Someone That Actually Work
We’ve all been in situations where we accidentally say or do something that upsets someone. Whether it was a misunderstanding, a joke taken the wrong way, or just a bad choice of words, knowing the right way to respond can make all the difference.
The right excuses for offending someone can help smooth things over and prevent further conflict. However, they should always sound sincere and considerate. Below are some of the best excuses for offending someone, along with examples of how to use them effectively.
10 Best Excuses for Offending Someone
1️⃣ I Didn’t Mean It That Way
Example: “I’m really sorry, I didn’t mean it the way it came out. I should have worded it better.” 💬
2️⃣ I Was Just Joking
Example: “Oh no, I was just joking! I didn’t mean to hurt your feelings at all.” 😅
3️⃣ I Didn’t Realize It Was Offensive
Example: “I honestly didn’t know that would be offensive. Thank you for letting me know.” 🤔
4️⃣ I Was Having a Bad Day
Example: “I’m sorry if I sounded harsh, I was having a rough day and wasn’t thinking straight.” 😞
5️⃣ I Didn’t Know You Felt That Way
Example: “I truly didn’t know this would upset you. I’ll be more mindful next time.” 🫤
6️⃣ I Was Trying to Be Honest
Example: “I was just trying to be honest, but I see now that I could have said it more gently. I’m sorry.” 🤷♂️
7️⃣ I Was Distracted and Spoke Without Thinking
Example: “I wasn’t paying full attention and just blurted it out. That was careless of me.” 😬
8️⃣ I Didn’t Think Before Speaking
Example: “I spoke without thinking, and that was totally my mistake. I’m really sorry.” 🤦
9️⃣ I Thought You Wouldn’t Take It Seriously
Example: “I assumed you’d take it lightly, but I see now that it was inappropriate. My apologies.” 🙈
🔟 I Didn’t Mean to Single You Out
Example: “I wasn’t trying to target you, I just said it without realizing how it would sound.” 😓
Owning your mistake and offering a sincere excuse can help mend relationships and avoid further misunderstandings! 😊
10 Excuses for Offending Someone That Help You Apologize

We all make mistakes, and sometimes our words or actions unintentionally hurt others. When this happens, offering a thoughtful excuse can help smooth things over and show that you genuinely regret the offense. The key is to acknowledge the impact while ensuring the other person feels heard.
Below are 10 effective excuses for offending someone, each with an example to help you apologize in a meaningful way.
10 Best Excuses for Offending Someone
1️⃣ I Didn’t Mean to Upset You
Example: “I’m really sorry if what I said upset you. That wasn’t my intention at all.” 😔
2️⃣ I Was Caught Up in the Moment
Example: “I got carried away in the conversation and didn’t think about how it might come across. I truly apologize.” 🗣️
3️⃣ I Didn’t Realize It Sounded That Way
Example: “Now that I hear it from your perspective, I can see how it sounded. That wasn’t what I meant at all.” 🤦♂️
4️⃣ I Was Trying to Lighten the Mood
Example: “I was just trying to make things less tense, but I see now that my words didn’t help. I’m really sorry.” 😞
5️⃣ I Wasn’t Thinking Clearly
Example: “I spoke without considering how it would make you feel. That was wrong of me, and I apologize.” 😬
6️⃣ I Thought It Would Be Funny
Example: “I honestly thought it would come across as a joke, but I see now that it was inappropriate. I regret saying it.” 😅
7️⃣ I Didn’t Know It Was a Sensitive Topic
Example: “I had no idea this was something personal for you. I never would have said it if I had known.” 😕
8️⃣ I Was Frustrated and Didn’t Mean It That Way
Example: “I was in a bad mood and let my frustration get the best of me. I didn’t mean to take it out on you.” 😟
9️⃣ I Didn’t Realize You Took It That Way
Example: “I never meant to make you feel that way. I should have been more careful with my words.” 🤔
🔟 I Spoke Too Quickly Without Thinking
Example: “I blurted that out without really considering the impact. I regret it, and I’ll be more mindful in the future.” 😣
A sincere apology combined with the right excuse can help mend relationships and clear up misunderstandings. Always take responsibility and learn from the situation to avoid making the same mistake again! 😊
Personal Excuses for Offending Someone

We all have moments when our words or actions unintentionally hurt someone close to us. Whether it’s a friend, family member, or colleague, offering a personal excuse can help ease the tension and show that you genuinely care. The key is to be honest, acknowledge the mistake, and express regret in a meaningful way. Below are 10 unique personal excuses for offending someone, along with examples to help you apologize sincerely.
10 Personal Excuses for Offending Someone
1️⃣ I Was Stressed and Didn’t Think Before Speaking
Example: “I’ve been under a lot of stress lately, and I didn’t think about how my words might come across. I’m really sorry for that.” 😞
2️⃣ I Didn’t Realize How Important This Was to You
Example: “I honestly didn’t know this meant so much to you. I should have been more considerate, and I deeply regret my mistake.” 🫤
3️⃣ I Was Trying to Defend Myself, Not Hurt You
Example: “I got caught up in the moment and was just trying to explain myself, but I see now that I hurt you in the process. That was never my intention.” 😔
4️⃣ I Was Having an Emotional Day
Example: “I wasn’t in the best emotional state when I said that, and I know that’s not an excuse, but I truly didn’t mean to hurt you.” 😢
5️⃣ I Thought We Had That Kind of Humor
Example: “I assumed we could joke like that, but I see now that I crossed a line. I should have been more mindful.” 😬
6️⃣ I Didn’t Take a Moment to Think Before Responding
Example: “I answered too quickly without thinking about how it would affect you. That was careless of me, and I regret it.” 🤦
7️⃣ I Let My Frustration Get the Best of Me
Example: “I was already feeling frustrated about something else, and I unfairly let it come out in our conversation. That wasn’t fair to you, and I apologize.” 😟
8️⃣ I Was Too Focused on My Own Perspective
Example: “I was only thinking about my own side of things and didn’t consider how you might feel. That was selfish of me, and I’m sorry.” 😕
9️⃣ I Was Distracted and Didn’t Choose My Words Carefully
Example: “I wasn’t paying full attention and said something without realizing how it might sound. I should have been more present in our conversation.” 😣
🔟 I Didn’t Mean to Make You Feel Left Out
Example: “I wasn’t thinking about how my words might make you feel excluded. That was thoughtless of me, and I truly regret it.” 😞
A heartfelt apology with a genuine excuse can go a long way in repairing personal relationships. The most important thing is to learn from the situation and ensure it doesn’t happen again! 😊
Excuses For Offending Someone In School

School is a place where we interact with classmates, teachers, and friends daily. Sometimes, we say things without thinking, leading to misunderstandings or hurt feelings. If you’ve offended someone at school, the best way to fix it is with a sincere excuse and a genuine apology. Below are 10 unique excuses for offending someone in a school setting, along with examples to help you apologize properly
10 Excuses for Offending Someone in School
1️⃣ I Didn’t Think Before Speaking
Example: “I blurted that out without thinking, and I realize now that it wasn’t okay. I’m really sorry.” 😞
2️⃣ I Was Just Trying to Impress Someone
Example: “I wanted to make the class laugh, but I see now that it was at your expense. That was wrong of me.” 😔
3️⃣ I Didn’t Know That Would Hurt You
Example: “I had no idea that would upset you. I should have been more careful with my words.” 😕
4️⃣ I Was Stressed About an Assignment
Example: “I was so anxious about the test that I wasn’t thinking clearly. I didn’t mean to take it out on you.” 😬
5️⃣ I Thought We Were Just Joking Around
Example: “I thought we were just messing around, but I see now that I went too far. I didn’t mean to hurt you.” 😅
6️⃣ I Misunderstood the Situation
Example: “I completely misread what was happening and reacted the wrong way. That’s on me, and I apologize.” 🤦
7️⃣ I Was in a Bad Mood After Class
Example: “I had a rough day, and I let my frustration show in a way that wasn’t fair to you. I’m really sorry.” 😞
8️⃣ I Didn’t Think You’d Take It Seriously
Example: “I assumed you wouldn’t mind, but I see now that it wasn’t funny. I feel terrible about it.” 😣
9️⃣ I Was Rushing and Didn’t Explain Myself Well
Example: “I said it too fast without explaining what I really meant. That was careless, and I regret it.” 😕
🔟 I Didn’t Mean to Embarrass You in Front of Others
Example: “I wasn’t thinking about how my words would sound in front of everyone. That wasn’t fair to you, and I’m sorry.” 😓
In school, friendships and reputations matter. A thoughtful apology, along with a promise to be more mindful in the future, can go a long way in making things right! 😊
Funny Excuses For Offending Someone

Sometimes, a little humor can help smooth over an awkward situation. If you’ve offended someone and want to lighten the mood while still apologizing, a funny excuse can do the trick. Just be sure the other person is open to humor—otherwise, it might make things worse! Below are 10 unique and funny excuses for offending someone, with examples to keep things lighthearted.
10 Funny Excuses for Offending Someone
1️⃣ My Brain Was on Airplane Mode
Example: “I swear my brain wasn’t working when I said that. It was in airplane mode, and I forgot to turn it back on!” ✈️
2️⃣ I Was Possessed by a Very Rude Ghost
Example: “That wasn’t me talking—it was the ghost of someone with zero social skills. I’ve told them to leave now.” 👻
3️⃣ I Tripped Over My Own Words
Example: “I meant to say something nice, but I tripped over my words and fell face-first into an insult. Oops!” 🤦♂️
4️⃣ My Mouth Was Running Without My Brain
Example: “I think my mouth started talking before my brain had a chance to catch up. I’ll try to sync them next time!” 🏃♂️
5️⃣ Auto-Correct Ruined My Speech
Example: “You know how auto-correct messes up texts? Well, my brain has that problem too. I meant something completely different!” 📱
6️⃣ I Was Testing Your Patience… You Passed!
Example: “I was just making sure you have the patience of a saint. Congratulations, you passed the test!” 🎉
7️⃣ My Evil Twin Said That
Example: “That wasn’t me—it was my evil twin who only appears when I say dumb things. I’ll lock them away again!” 😈
8️⃣ Blame It on the WiFi Lag in My Brain
Example: “My brain had a WiFi lag, and by the time the right words loaded, the wrong ones had already come out!” 📶
9️⃣ I Was Hungry and Running on Low Battery
Example: “I hadn’t eaten in hours, and my brain was running on 1%. I’ll recharge with food and make sense next time!” 🍔
🔟 I Thought It Sounded Funny in My Head
Example: “It was hilarious in my head… but apparently, my head has a terrible sense of humor. My bad!” 🤷♂️
A funny excuse can help soften the situation, but always make sure the person isn’t too upset before cracking a joke. A little laughter, along with a genuine apology, can go a long way! 😄
10 Best Ways to Apologize After Offending Someone

Offending someone—whether accidentally or in the heat of the moment—can damage relationships. A sincere apology can help repair the situation and show that you genuinely care. But a simple “sorry” isn’t always enough! Below are 10 unique and effective ways to apologize after offending someone, with examples to help you make things right.
1️⃣ Own Up to Your Mistake
Example: “I messed up, and I take full responsibility. I should have been more thoughtful, and I truly regret what I said.” 😞
2️⃣ Acknowledge Their Feelings
Example: “I can see that what I said hurt you, and I never wanted to make you feel that way. Your feelings matter to me.” 💙
3️⃣ Give a Genuine and Specific Apology
Example: “I’m really sorry for making that comment. It was insensitive, and I should have been more mindful of how it would affect you.” 🙏
4️⃣ Offer to Make It Right
Example: “I feel terrible about what happened. Is there anything I can do to fix this and make things better?” 🤝
5️⃣ Send a Thoughtful Message
Example: “I just wanted to send a quick message to say I’m really sorry for what I said earlier. I hope we can talk and work through it.” 📩
6️⃣ Use Humor (If Appropriate)
Example: “I clearly failed the ‘being a decent human’ test today. I’ll retake the class and do better next time. But seriously, I’m really sorry!” 😅
7️⃣ Give Them Space if Needed
Example: “I understand if you need some time. Just know that whenever you’re ready, I’d love to talk and make things right.” ⏳
8️⃣ Show With Actions, Not Just Words
Example: “I know saying ‘sorry’ isn’t enough, so I want to show you that I mean it by being more mindful moving forward.” 🚀
9️⃣ Express How Much They Mean to You
Example: “Our friendship means a lot to me, and I hate that I hurt you. I’ll do better because I don’t want to lose what we have.” ❤️
🔟 Learn From Your Mistake
Example: “This made me realize I need to be more careful with my words. I’ll make sure this never happens again.” 🌱
A great apology is more than just words—it’s about understanding, making amends, and ensuring it doesn’t happen again. When you apologize with sincerity, people are more likely to forgive and move forward. 😊
Misunderstandings That Cause Offense & How to Apologize
Misunderstandings happen all the time, and sometimes they lead to hurt feelings or unintended offense. Whether it’s a joke taken the wrong way, a miscommunication, or simply a poor choice of words, knowing how to handle the situation is important. Below are 10 common misunderstandings that can cause offense and the best ways to apologize for them.
1️⃣ A Joke That Didn’t Land Well
Why It Causes Offense: Humor is subjective, and what seems funny to you might feel insulting to someone else.
How to Apologize: “I was trying to be funny, but I see now that my joke hurt you. That was never my intention, and I’m really sorry.” 😞
2️⃣ Text Messages Being Misinterpreted
Why It Causes Offense: Without tone and facial expressions, texts can come across as cold, rude, or sarcastic.
How to Apologize: “I just realized my text might have sounded rude, but that wasn’t how I meant it at all! I’m really sorry for any confusion.” 📱
3️⃣ Saying Something Without Thinking
Why It Causes Offense: Sometimes, we speak before considering how our words might affect others.
How to Apologize: “I spoke too quickly and didn’t think about how that might come across. I regret it, and I hope you can forgive me.” 🤦♂️
4️⃣ Accidentally Interrupting Someone
Why It Causes Offense: Interrupting can make the other person feel unheard or unimportant.
How to Apologize: “I got too caught up in the conversation and cut you off—I’m really sorry. Please, go ahead!” 🗣️
5️⃣ Giving Unsolicited Advice
Why It Causes Offense: Even if well-intended, advice can come across as criticism.
How to Apologize: “I realize I gave advice when you just wanted to vent. I’m sorry—I should have just listened.” 👂
6️⃣ Forgetting an Important Date or Event
Why It Causes Offense: Forgetting birthdays, anniversaries, or significant events can make someone feel unimportant.
How to Apologize: “I feel terrible for forgetting your big day. It wasn’t intentional, and I want to make it up to you!” 🎂
7️⃣ Using the Wrong Tone
Why It Causes Offense: Even a neutral statement can sound harsh if said with the wrong tone.
How to Apologize: “I didn’t mean to sound rude—I was just tired. I should have been more mindful of my tone. I’m sorry!” 🎙️
8️⃣ Misunderstanding Someone’s Intentions
Why It Causes Offense: Assuming the worst about someone’s actions can create unnecessary conflict.
How to Apologize: “I misread the situation and reacted poorly. That was unfair to you, and I truly apologize.” 🤝
9️⃣ Overstepping Personal Boundaries
Why It Causes Offense: Everyone has different comfort levels, and crossing those boundaries can make someone feel uncomfortable.
How to Apologize: “I didn’t realize I was overstepping—I’ll be more mindful in the future. I’m really sorry!” 🚧
🔟 Not Giving Someone a Chance to Explain
Why It Causes Offense: Jumping to conclusions can make someone feel judged unfairly.
How to Apologize: “I should have let you explain before reacting. That was my mistake, and I sincerely apologize.” 🧐
Misunderstandings are part of life, but the way we handle them can strengthen relationships instead of breaking them. A sincere apology, combined with the willingness to listen and learn, goes a long way in making things right! 😊
Excuses for Miscommunication That Offended Someone
Miscommunication happens to everyone, and sometimes it can lead to hurt feelings or misunderstandings. Whether it’s a poorly worded message, a mix-up in tone, or simply a mistake, knowing how to explain yourself can help smooth things over. Below are 10 excuses for miscommunication that offended someone, along with examples of how to express them properly.
1️⃣ I Chose the Wrong Words
Excuse: “I was trying to explain myself, but I didn’t pick the right words.”
Example: “I realize now that what I said didn’t come out the way I intended. I should have chosen my words more carefully. I’m really sorry!” 📝
2️⃣ My Tone Didn’t Match My Intentions
Excuse: “I sounded harsher than I meant to.”
Example: “I wasn’t upset at all—I just didn’t realize my tone came across that way. I truly didn’t mean to offend you!” 🎙️
3️⃣ I Assumed You Understood What I Meant
Excuse: “I thought we were on the same page, but I should have explained better.”
Example: “I assumed you understood what I meant, but I see now that I should have clarified. I apologize for the confusion!” 🤝
4️⃣ I Was Distracted and Didn’t Think Before Speaking
Excuse: “I was multitasking and didn’t fully think through my response.”
Example: “I was caught up in something else and didn’t realize how my words would come across. I’m really sorry!” 🤯
5️⃣ I Typed Too Fast and It Came Out Wrong
Excuse: “I didn’t proofread my message before sending it.”
Example: “I should have reread my message before sending it—it didn’t reflect what I actually meant. I apologize for any confusion!” 📱
6️⃣ I Misunderstood What You Were Saying
Excuse: “I reacted before fully understanding your point.”
Example: “I misinterpreted what you meant and responded too quickly. That was my mistake, and I’m sorry for any offense!” 🤦♂️
7️⃣ I Was Joking, But It Didn’t Come Across That Way
Excuse: “I was trying to be playful, but I see now that it wasn’t taken that way.”
Example: “I was joking, but I didn’t realize it could be taken the wrong way. I truly didn’t mean to offend you!” 😬
8️⃣ I Didn’t Realize This Was a Sensitive Topic
Excuse: “I spoke without knowing how personal this was for you.”
Example: “I wouldn’t have said that if I knew it was a sensitive subject. I’m really sorry for not being more aware!” 💔
9️⃣ I Was Trying to Get My Point Across Quickly
Excuse: “I was rushing and didn’t explain myself properly.”
Example: “I didn’t mean to be blunt—I was just in a hurry and didn’t explain things properly. That was my mistake!” ⏳
🔟 I Thought You Knew I Meant Well
Excuse: “I assumed you’d know my intentions, but I should have been clearer.”
Example: “I should have made it clearer that I meant no harm. I value our conversation and didn’t mean to offend you!” 😊
Miscommunication is a part of life, but how we handle it makes all the difference. A genuine apology combined with a little patience can go a long way in clearing things up! 🌟
Excuses for Offending Someone Without Taking Responsibility
Sometimes, you might offend someone but don’t want to fully take the blame—whether because you didn’t mean it that way, the person is overreacting, or it was just a misunderstanding. If you want to smooth things over while subtly avoiding full responsibility, here are some excuses you can use.
1️⃣ You Took It the Wrong Way
Excuse: “That’s not what I meant at all!”
Example: “I think you misunderstood me—I wasn’t trying to be rude. I’m sorry if it came across that way!” 🤷♂️
2️⃣ I Was Just Joking
Excuse: “It was just a joke, don’t take it so seriously!”
Example: “Wow, I didn’t think you’d take that seriously! I was just kidding, but if it upset you, my bad!” 😅
3️⃣ I Can’t Control How You Feel
Excuse: “If you’re offended, that’s on you.”
Example: “I didn’t mean to upset you, but I can’t control how you interpret things. I hope we can move past it!” 🙃
4️⃣ Everyone Else Thought It Was Fine
Excuse: “No one else had a problem with it!”
Example: “I’ve said this before, and no one else was offended. I guess I just didn’t expect this reaction!” 😕
5️⃣ You’re Being Too Sensitive
Excuse: “I didn’t think this was a big deal.”
Example: “I honestly didn’t think this would offend anyone. Maybe I should’ve worded it differently, but it wasn’t meant to be serious!” 🤔
6️⃣ I Was Having a Bad Day
Excuse: “I wasn’t in the right mindset.”
Example: “I might have sounded harsh, but I was just stressed out. It wasn’t personal at all!” 😤
7️⃣ I Didn’t Realize You’d Take It That Way
Excuse: “I thought you’d understand what I meant.”
Example: “I didn’t expect you to take it that way, but now I see how it could have been misunderstood.” 🤷
8️⃣ I’m Sorry You Feel That Way
Excuse: “I’m not really apologizing, but I’ll say something to keep the peace.”
Example: “I didn’t mean to offend you, but I’m sorry you feel that way about what I said.” 😐
9️⃣ I Was Just Being Honest
Excuse: “Telling the truth shouldn’t be offensive!”
Example: “I was just being honest! I didn’t say it to hurt you, but I guess not everyone likes hearing the truth.” 🧐
🔟 I Didn’t Think It Was a Big Deal
Excuse: “This really isn’t worth arguing over.”
Example: “I feel like this is getting blown out of proportion. I didn’t mean to offend, but it wasn’t that serious!” 😶
These excuses let you acknowledge the situation without fully taking responsibility. However, if the goal is to actually fix things, it’s often better to offer a genuine apology! 😉
How People Explain Away Their Offensive Remarks
Offending someone—intentionally or unintentionally—is common in communication. But instead of taking responsibility, many people try to justify or downplay their offensive remarks. Here are some of the most common ways people explain away their hurtful words:
🔟 Common Excuses for Offensive Remarks
1️⃣ “I Was Just Joking” 😆➡️😡
A classic excuse that makes it seem like the offended person is overreacting. This shifts blame onto the listener instead of the speaker.
2️⃣ “You Took It the Wrong Way” 😕🔄
This implies that the problem lies in the listener’s interpretation rather than the statement itself, avoiding accountability.
3️⃣ “I Didn’t Mean It Like That” 🤷♂️🎯
Intent and impact are different. Even if someone didn’t mean to offend, the effect of their words still matters.
4️⃣ “Everyone Says That” 👥🗣️
By normalizing the remark, this excuse tries to justify it based on widespread use—ignoring the fact that common does not always mean acceptable.
5️⃣ “I Was Just Being Honest” 💯🔪
Brutal honesty isn’t an excuse for being hurtful. This is often used to disguise insensitive statements as “truthfulness.”
6️⃣ “I Was Angry” 😡🔥
While anger can explain a reaction, it doesn’t excuse offensive words. Being upset isn’t a free pass for being disrespectful.
7️⃣ “I Didn’t Know That Was Offensive” 😬📚
Lack of awareness can be genuine, but sometimes it’s just an excuse to avoid taking responsibility and learning from the mistake.
8️⃣ “You’re Too Sensitive” 🙄💔
This dismisses the other person’s feelings entirely, making them feel like they are the problem instead of addressing the real issue.
9️⃣ “I Grew Up Saying That” 🏡🗿
Cultural or generational habits don’t justify offensive language. This excuse shifts blame to upbringing instead of embracing personal growth.
🔟 “Can’t You Take a Compliment?” 🎁🤨
Sometimes offensive remarks are disguised as compliments. If someone points it out, the speaker may act like they were just being nice instead of taking accountability.
✅ The Better Approach
Instead of making excuses, the best response to offending someone is:
💙 Listen carefully to their concerns.
🙏 Acknowledge the impact of your words.
💬 Apologize sincerely instead of justifying.
📖 Learn from the experience to avoid repeating it.
Conclusion
Misunderstandings happen, and sometimes we need excuses for offending someone to smooth things over without taking full responsibility. Whether it’s a joke gone wrong or a simple misinterpretation, knowing how to respond can help avoid unnecessary conflict.
However, relying too much on excuses for offending someone instead of genuine apologies can damage relationships. The key is to find a balance—acknowledge the situation, clarify your intentions, and move forward without making things worse! 😉
Frequently Asked Questions
What Should I Do if My Apology Is Not Accepted?
If your apology isn’t accepted, reflect on your apology strategies and assess the other person’s feelings. Employ emotional intelligence to understand their viewpoint, showing genuine empathy and patience as you steer through this sensitive situation.
How Can I Improve My Communication Skills to Avoid Offending Others?
Imagine a garden, full of lively blooms. To improve communication, cultivate active listening and empathetic responses. Observe others’ emotions, respond thoughtfully, and your conversations will flourish, nurturing connections and preventing misunderstandings.
Is It Necessary to Apologize if I Didn’t Mean to Offend?
Apologizing, even if you didn’t intend to offend, acknowledges the impact your words had. Intent vs. impact matters; a sincere apology can heal misunderstandings and nurture deeper connections, showing empathy and respect for others’ feelings.
What if the Person I Offended Is a Close Friend?
Research shows 70% of friendships face conflicts. When you offend a close friend, it can disrupt friendship interactions and have a significant emotional impact. A sincere apology often mends the bond and strengthens your relationship.
How Can I Rebuild Trust After Offending Someone?
To rebuild trust, use effective apology techniques, acknowledging your mistake openly. Implement trust rebuilding strategies, like consistent communication and demonstrating changed behavior. Empathize with their feelings to show genuine intent and commitment to the relationship.